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Booking & Cancellation Policy

Last updated: 17 March 2024

1. General Information

This Booking & Cancellation Policy applies to all accommodation, SPA, sauna, hot tub, and related services provided by ForRest Glamp, operated by SIA Rest Eco.

By making a reservation or purchasing services, you agree to the terms outlined in this Policy.

2. Booking Conditions

  • Bookings can be made via the Website, third-party booking platforms, gift cards, or direct contact (email or phone).

  • A booking is considered confirmed only after payment (full or partial, depending on conditions) is received.

  • Guests must provide accurate contact and booking information.

  • ForRest Glamp reserves the right to cancel or modify bookings if incorrect or misleading information is provided.

3. Payment Terms

  • All prices are listed in EUR (€) unless stated otherwise.

  • Payment terms (full prepayment or deposit) are specified during the booking process.

  • Payments are processed via secure third-party payment providers.

  • ForRest Glamp does not store payment card details.

4. Cancellation Policy — Accommodation

Cancellation conditions may vary depending on season, offer, or booking channel. Unless otherwise stated at the time of booking, the following applies:

Standard Cancellation

  • Free cancellation up to 7 days before arrival

  • Cancellations made less than 7 days before arrival may be charged up to 100% of the booking value

  • No-shows are charged 100% of the booking value

5. Cancellation Policy — SPA, Sauna & Hot Tub Services

  • Appointments can be cancelled or rescheduled up to 48 hours before the scheduled time without charge

  • Cancellations made less than 48 hours before the service may be charged 100% of the service price

  • Late arrivals may result in shortened service time without refund

6. Gift Cards

  • Gift cards are non-refundable

  • Validity period: 12 months from date of purchase

  • Gift cards can be used for accommodation, SPA, sauna, or hot tub services

  • If a booking made with a gift card is cancelled outside the free cancellation period, the gift card value may be considered used

7. Changes to Bookings

  • Changes to dates or services are subject to availability

  • Requests for changes must be made in writing (email or message)

  • Price differences may apply when modifying bookings

  • ForRest Glamp reserves the right to refuse changes during peak periods

8. Force Majeure

In cases beyond our control (including but not limited to extreme weather conditions, natural disasters, government restrictions, or safety risks):

  • ForRest Glamp reserves the right to reschedule or cancel bookings

  • Guests may be offered alternative dates or credit instead of a refund

  • Refunds will be considered individually, depending on circumstances

9. Early Departure

  • No refunds are provided for early departures or unused services once a stay or service has started.

10. Check-In & Check-Out

  • Check-in and check-out times are provided in the booking confirmation

  • Early check-in or late check-out is subject to availability and may incur additional charges

  • Guests are responsible for leaving accommodation in reasonable condition

11. Third-Party Bookings

  • Bookings made through third-party platforms (e.g., booking portals) are subject to the cancellation and refund policies of those platforms

  • ForRest Glamp cannot override third-party booking terms

12. Refund Processing

  • Approved refunds are processed to the original payment method

  • Refund processing times may vary depending on the payment provider

  • Transaction or service fees may be non-refundable

13. Contact Information

For booking changes, cancellations, or questions, contact us:

📞 +371 277 22 555
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

Service location:
Cielavu Street 4, Vēsma,
Saulkrasti Rural Territory,
Saulkrasti novads, LV-2160, Latvia

14. Policy Updates

ForRest Glamp reserves the right to update this Booking & Cancellation Policy at any time.
Changes take effect immediately upon publication on the Website.